ECC General Foreman

GENERAL FOREMAN (2)

Office(s)

Kansas City, MO


With 64 years in business, ECC has established a long history of connecting organizations to better experiences through technology. We've grown to become one of the top 50 systems integrators in the United States, and our people are the reason for our success. From football stadiums, to hospitals, to schools and banks, you'll immerse yourself throughout the state of Missouri, being hands-on with the technology that empowers organizations.

The General Foreman serves as the subject matter expert and is primarily responsible for the accurate and efficient installation of simple to complex electronic systems.  The General Foreman will provide oversight of ECC jobs and will train, provide direction to, advise, and assist Installation Technicians from beginning to end to ensure high-quality work and maximum customer service. 

 

Primary Responsibilities (Essential Functions):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following areas of responsibility represent Key Results Areas (KRA’s) for which performance may be measured:


1. Site-Conditions/Closeout

  • Performs initial site assessment/condition analysis and communicates findings to the Install Manager and the Project Manager.
  • Determines wire paths and provides accurate instruction to the Installer(s).
  • Tests all equipment upon termination to ensure the performance of the system.
  • Works in conjunction with Project Manager to ensure complete closeout and turnover of the job to the client.
  • Performs job closing checks at the end of each job to ensure cleanliness and readiness.
  • Interacts professionally and tactfully with other trades on job sites. 


2. Equipment Installation

  • Demonstrates a thorough understanding of industry wiring and installation standards and practices.
  • Installs system racks and performs on-site staging of equipment delivered.
  • Properly labels equipment and field cabling in accordance with Technical Standards.
  • Performs installation tasks such as cable placement and termination.
  • Maintains a debris-free workspace. 
  • Configures PCs onto networks and establishes connections for remote diagnostics.
  • Configures electronic systems IP addresses, V-LANs, control system diagnostic programs, and DSP systems operation. 
  • Provides oversight and guidance of the work performed by Installation Technicians.


3. Customer Service

  • Serves as the face of the organization to best represent the ECC brand and reputation; properly greets and interacts with customers in a courteous, respectful, and professional manner. 
  • Presents self in a professional manner and positively represents the company image.
  • Maintain a functional understanding of the installed systems and clearly articulate that understanding to internal and external clients. 


4. Internal Communication

  • Utilizes Project Manager as the primary communication conduit for technical questions, verifications, and issue reporting.
  • Completes all required documentation accurately and within expected timeframes.  This includes but may not be limited to As-Builts, and timekeeping. 
  • Recognizes change order opportunities and job-related issues.
  • Be solution-focused by providing communication to Project Manager with a potential resolution. 
  • Provide “end-of-day” job status updates to the assigned Project Manager prior to leaving each day.
  • Ensures job completion prior to reporting to Install Manager.


5. Technical Standards

  • Ensures consistent adherence to the company established technical service standards, thereby ensuring the highest level of customer satisfaction.
  • Maintains proper tools, materials and test equipment to sustain the highest technical quality possible within the constraints of strong financial management.
  • Maintains accurate on-site installation supplies, and materials inventory levels to ensure adequate availability for installations.


6. Additional Responsibilities

  • Performs work in adherence to OSHA and company safety policies and procedures as they are introduced to the company; promptly reports unsafe work conditions to supervisor.
  • Ensures proper PPE is worn based upon working conditions.
  • Cultivates positive working relationships within and across departments.
  • Engages in behaviors that foster a healthy work environment and company culture.
  • Presents self in a professional manner and appropriately represent the company's image.
  • Models, adheres to, and holds assigned staff accountable to company-issued policies, procedures, core values, behavior, or other standards as prescribed by the company.


Required Knowledge, Skills, and Ability:

  • Ability to read, interpret, understand, and act upon general construction documentation including blueprints, schematics, and Construction Master Format.
  • Ability to read, understand, and act upon a written Scope of Work or Work Narrative.
  • Advanced knowledge and experience in system installation. 
  • Ability to effectively train others on work standards and processes. 
  • Advanced knowledge of hand and power tool usage and safety.
  • Advanced understanding of mounting and rigging concepts.
  • Solid understanding of installation methods that apply to plumb, level, and square.  
  • Strong mechanical aptitude.
  • Proficiency of programs such as MS Word, Excel, Outlook and CMR.
  • Must thrive in a fast-paced environment and effectively handle stressful situations.
  • Capable of working independently, without direct supervision or guidance, as well as in a team environment.
  • Must be solution-focused, forward-thinking, and organized. 
  • Must be personable, possess adequate communication, customer service, and interpersonal skills to effectively interact with internal and external team members.
  • Aptitude and desire to learn new technologies as they are introduced to the company.
  • Highly adaptable to change.
  • Ability to present self in a professional manner and positively represent the company image.
  • Ability to work long hours, evenings, weekends, holidays, and overtime as required by the job.


Required Education and/or Work Experience:

  • High School Diploma or GED.
  • CTS-I or equivalent work experience.
  • OSHA 30.
  • 5+ years of experience installing and troubleshooting AV systems.
  • 5+ years in a customer-facing, customer service role.
  • Proficiency with construction techniques and structured cabling.
  • Experience with ticketing systems.


Preferred Education and/or Work Experience:

  • Associate's Degree or equivalent work experience. 
  • Manufacturer product training relevant to ECC offering.


Motor Vehicle Requirements:

  • Valid driver’s license.
  • Proof of vehicle insurance is required for those who may drive a personal vehicle for business.


Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Such requests should be made in writing to the position’s supervisor and/or Human Resources. All requests shall require review by the Human Resources department.

  • Ability to communicate and interact verbally, both in person and over the phone.
  • Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
  • Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
  • Ability to travel overnight, up to 100% of the time.
  • Ability to travel to work locations nationally and possibly internationally. 
  • Ability to use personal computers, basic scanning devices, smartphones, and professional tablets effectively; aptitude to learn new technologies as they are introduced to the company.
  • Visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
  • Ability to climb, stoop, bend, kneel, crouch, lift, push and/or pull, frequently. 
  • Ability to perform activities such as operating power tools, and equipment including lifts and scaffolding.
  • Ability to work with hazards and a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, etc.


Benefits:

  • Health, Dental, & Vision Insurance
  • Paid Time Off
  • 8 Paid Holidays
  • 401K/Profit Sharing
  • On-Going Training
  • Short-Term Disability
  • Flex Spending Account
  • Cell Phone Reimbursement
  • Take Home Vehicle
  • Company Laptop
  • Self-Led Work
  • Casual Work Environment


ECC is an Equal Opportunity Provider.


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