SALES SUPPORT ENGINEER

With 65 years in business, ECC has established a long history of connecting organizations to better experiences through technology. We've grown to become one of the top 50 systems integrators in the United States, and our people are the reason for our success.

Our team is built around people that make a difference, creating solutions that make an impact. From football stadiums, to hospitals, to schools and banks, you'll help provide the technology systems that power the Midwest.

The Sales Support Engineer will provide technical support to the sales team and work with our clients to provide solutions that meet their Audio/Visual/Lighting, Communication, Electronic Security, Fire Safety, and Healthcare technology needs. The candidate should possess excellent communication skills, have a strong technical background, and be able to interact with clients, sales teams, and technical personnel.

Primary Responsibilities (Essential Functions):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following areas of responsibility represent Key Results Areas (KRA’s) for which performance may be measured:

1. Sales Support

• Work with sales and team members to identify and provide technical solutions for clients in AV, Security, and Healthcare systems
• Prepare and deliver technical presentations, proposals and demonstrations of services to clients
• Develop and maintain strong customer relationships, providing technical assistance and support as needed
• Collaborate with installation and service teams to ensure successful implementation of solutions
• Maintain up-to-date knowledge of industry products and trends, and provide feedback to sales and management teams
• Identify and report potential sales opportunities and competitor activities

2. Project Engineering

• Verifies hardware, software, and system functionality.
• Provides feedback on solution viability as it pertains to integrations with other systems and products.
• Work within a set equipment list to find cost-efficient system for projects
• Understanding project scope of work and ensuring accuracy of system design for smooth transition to install.
• Reviews drafted drawings and communicate engineering changes to Drafting Technicians.
• Communicates well with written RFIs and change orders with project management team and customers.
• Maintains accurate records and organization within Solutions 360 while engineering projects.

3. Additional Responsibilities

• Engages with sales team to ensure most up to date technology and industry standards are shared.
• Cultivates positive working relationships within and across departments.
• Engages in behaviors that foster a healthy work environment and company culture.
• Presents self in a professional manner and appropriately represents the Company image.
• Adheres to company-issued policies, procedures, core values, behavioral, or other standards as prescribed by the company.

Required Knowledge, Skills and Ability 

• Must have knowledge of the technical aspects of the electronic systems that ECC sales such as audio-visual, fire alarm, security, video surveillance, and nurse call.
• Proficiency in programs as MS Word, Excel, Outlook and CRM.
• Must thrive in a fast-paced environment and effectively handle stressful situations.
• Capable of working independently as well as in a team environment.
• Must be solution-focused, personable, forward-thinking and extremely organized. 
• Possess adequate communication, customer service and interpersonal skills to effectively interact with internal and external team members.
• Aptitude and desire to learn new technologies as they are introduced to the Company.
• Highly adaptable to change.
• Ability to work evenings, weekends, holidays and overtime as required by the job.

Required Education and/or Work Experience

• Strong technical knowledge of Audio/Visual/Lighting, Communication, Electronic Security, Fire Safety, and Healthcare Technology Systems with a minimum of 3-5 years of relevant experience
• Excellent interpersonal, communication, and presentation skills

Motor Vehicle Requirements

• Proof of insurance is required for those who may drive a personal vehicle for business.
• Ability to travel to and from assigned job location(s); ability to travel overnight up to 10% of the time. 

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Such requests should be made in writing to the position’s supervisor and/or Human Resources.  All requests shall require review by the Human Resources department.

• Ability to communicate and interact verbally, both in person and over the phone.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Ability to use personal computers, basic scanning devices, smart phones, and professional tablet effectively; aptitude to learn new technologies as they are introduced to the company. 
• Visual acuity to perform an activity such as: operates machines; performs mechanical or skilled trades tasks of a non-repetitive nature; to determine the accuracy, neatness, and thoroughness of the work assigned.

Why ECC

• Benefits including flexible spending account, health, dental, and vision
• Paid time off
• Paid holidays (8)
• 401K/Profit sharing
• Short term disability
• Training and professional development opportunities
• Dynamic company culture
• Company apparel stores

ECC IS AN EQUAL OPPORTUNITY PROVIDER.