The reason why ECC has become one of the top system integrators in the U.S. is our people. Join our team and help make a difference by creating impactful experiences through technology.
Our team is built around people that make a difference, creating solutions that make an impact. From football stadiums, to hospitals, to schools and banks, you'll help oversee the technology systems that power the Midwest.
The Vice President of Operations is primarily responsible for the effective and efficient planning and execution of the Company’s strategic Technical Operations plan. Additionally, will ensure optimal performance of its area of responsibilities and assigned teams through achievement of Key Performance Indicators (KPI’s) as described herein.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following areas of responsibility represent Key Results Areas (KRA’s) for which performance may be measured:
Ensure consistent adherence to company established technical service standards, thereby insuring the highest level of customer satisfaction.
Communicate regularly with sales representatives and other technical department heads on proposed systems to maintain proper engineering and compatibility standards.
Resolve customer problems or complaints related to installations are promptly addressed and documented as per company policies and/or guidelines.
Provide proper tools, materials and test equipment to maintain the highest technical quality possible within the constraints of strong financial management.
Maintain accurate installation supplies and materials inventory levels to ensure adequate availability for projects.
Prepare timely implementation cost estimates and ensure actual costs incurred fall within defined margin of variance.
In conjunction with Human Resources and its department’s policies and procedures, interview and hire personnel, or dismiss personnel, as required to maintain the staff size necessary to fulfill contracted obligation profitability.
Maintain a network of qualified temporary and subcontractor technical personnel to fill short term staffing needs effectively.
Offer prompt and quality service to operations team professionally.
Provide regular and feedback in real-time and guidance (feedforward) to assist assigned team members in meeting and exceeding their position’s performance standards.
Execute performance planning and conduct objective performance assessments within the frequencies designated within ECC policies and procedures.
Take immediate action to address performance and/or behavioral issues and collaborate with Human Resources in the execution of corrective action measures and dismissals.
Reinforce and reward desired behaviors conducive to the Company’s desired culture.
Review project contractual documents and ensure consultation with sales representative, technician and customer occurs prior to processing as to ensure that department can deliver the system’s functionality objectives, completion timelines and budgets.
Ensure that Project Managers and/or Lead Technicians are assigned and overall scheduling of projects, resources and personnel is mad to meet department quality, service and profit objectives.
Conduct regular project reviews with Sales representative(s) and Lead Technicians to determine projects’ status, costs in relation to budgets, review technical issues, and coordinate any timeline changes, change orders or technical issues.
Ensure that actual costs of completed projects do not exceed 110% of their budgeted amount.
Prepare, execute and submit substantial completion documents, as well as any documents necessary to invoice and close completed projects to the Finance department within the company’s policies and procedures.
Constantly work to improve ECC’s operational efficiency and strive to bring projects in on time and on budget.
Grow RMR business to 20% overall revenue of company.
Establish/Maintain relationships with customers.
Continually improve our RMR services.
Manage Support Agreements.
Price Support Agreements for all “House Account” projects.
Educational and experience background should consist of management, business, and formal technical training or experience.
Experience managing teams of 20 or more people.
Working knowledge and/or experience in ECC’s system installation processes.
Ability to effectively train or utilize others to train on work standards and processes.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Such requests should be made to the position’s supervisor, and consultation with Human Resources.
Climbing, stooping, kneeling, bending, crouching, lifting, pushing, pulling.
Ability to operate hand tools.
Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
Visual acuity to perform an activity such as: operates machines; performs mechanical or skilled trades tasks of a non-repetitive nature; to determine the accuracy, neatness, and thoroughness of the work assigned.