ECC Leadership

VICE PRESIDENT OF OPERATIONS

Office(s)

LINCOLN, NE


The reason why ECC has become one of the top system integrators in the U.S. is our people. Join our team and help make a difference by creating impactful experiences through technology.

Our team is built around people that make a difference, creating solutions that make an impact. From football stadiums, to hospitals, to schools and banks, you'll help oversee the technology systems that power the Midwest.

The Vice President of Operations is primarily responsible for the effective and efficient planning and execution of the Company’s strategic Technical Operations plan.  Additionally, will ensure optimal performance of its area of responsibilities and assigned teams through achievement of Key Performance Indicators (KPI’s) as described herein. 

 

Primary Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following areas of responsibility represent Key Results Areas (KRA’s) for which performance may be measured:

1.  Technical Standards

  • Ensure consistent adherence to company established technical service standards, thereby insuring the highest level of customer satisfaction.

  • Communicate regularly with sales representatives and other technical department heads on proposed systems to maintain proper engineering and compatibility standards.

  • Resolve customer problems or complaints related to installations are promptly addressed and documented as per company policies and/or guidelines.

  • Provide proper tools, materials and test equipment to maintain the highest technical quality possible within the constraints of strong financial management.

  • Maintain accurate installation supplies and materials inventory levels to ensure adequate availability for projects.

  • Prepare timely implementation cost estimates and ensure actual costs incurred fall within defined margin of variance.

2. Staffing Management

  • In conjunction with Human Resources and its department’s policies and procedures, interview and hire personnel, or dismiss personnel, as required to maintain the staff size necessary to fulfill contracted obligation profitability.

  • Maintain a network of qualified temporary and subcontractor technical personnel to fill short term staffing needs effectively.

  • Offer prompt and quality service to operations team professionally.

3.  Employee Development

  • Develop clearly defined and communicated department and individual goals in support of the operational business plan and company goals that are specific, measurable, realistic and time-oriented; track, monitor and validate as per company-defined policy and procedure.
  • Develop annual staff training and development plan to include required trainings and/or certifications for assigned staff; ensure proper documentation and record maintenance thereof.
  • Partner with Human Resources in development and implementation of written and clearly defined onboarding plans.
  • Provide adequate training to develop and maintain the skills required to providing the highest level of integration support for products that the Company promotes and to ensure meaningful progress in their current positions and future goals.
  • Provide training for the technical staff to develop and maintain the skills required providing the highest level of integration support for products that the company promotes.
  • Hold staff meetings with direct and second level reports to guarantee effective communication.

4.  Performance Management

  • Provide regular and feedback in real-time and guidance (feedforward) to assist assigned team members in meeting and exceeding their position’s performance standards.

  • Execute performance planning and conduct objective performance assessments within the frequencies designated within ECC policies and procedures.

  • Take immediate action to address performance and/or behavioral issues and collaborate with Human Resources in the execution of corrective action measures and dismissals.

  • Reinforce and reward desired behaviors conducive to the Company’s desired culture.

5. Project Management

  • Review project contractual documents and ensure consultation with sales representative, technician and customer occurs prior to processing as to ensure that department can deliver the system’s functionality objectives, completion timelines and budgets.

  • Ensure that Project Managers and/or Lead Technicians are assigned and overall scheduling of projects, resources and personnel is mad to meet department quality, service and profit objectives.

  • Conduct regular project reviews with Sales representative(s) and Lead Technicians to determine projects’ status, costs in relation to budgets, review technical issues, and coordinate any timeline changes, change orders or technical issues.

  • Ensure that actual costs of completed projects do not exceed 110% of their budgeted amount.

  • Prepare, execute and submit substantial completion documents, as well as any documents necessary to invoice and close completed projects to the Finance department within the company’s policies and procedures.

  • Constantly work to improve ECC’s operational efficiency and strive to bring projects in on time and on budget.

6. Recurring Monthly Revenue (RMR)

  • Grow RMR business to 20% overall revenue of company.

  • Establish/Maintain relationships with customers.

  • Continually improve our RMR services.

  • Manage Support Agreements.

  • Price Support Agreements for all “House Account” projects.

7. Service Support

  • Perform Weekly L-10 Service Meetings to maintain consistency throughout ECC.
  • Provide “Best Practice” support outlining the preferred execution method.
  • Consultation is provided to sales and service managers for the best RMR recommendation.
  • Verifying ECC Standards are followed to insure the highest level of customer satisfaction.

8. Additional Responsibilities

  • Performs all duties and responsibilities in a timely and effective manner in accordance with established policies to achieve the overall objectives for this position. 
  • Partner with Human Resources in the areas of recruitment, employment actions, employee relations, performance management, company safety program initiatives, policy development and issuance, and compliance. 
  • Cultivate positive working relationships within and across departments.
  • Perform work in adherence to OSHA and company safety policies and procedures as they are introduced to the Company; promptly report unsafe work conditions to supervisor.
  • Engage in behaviors that foster a healthy work environment and company culture.
  • Present self in a professional manner and appropriately represent the Company image.
  • Model, adhere to and hold assigned staff accountable to company-issued policies, procedures, core values, behavioral or other standards as prescribed by the Company.

Required Knowledge, Skills, and Ability 

  • Must possess managerial, business and financial planning, and aptitude for technical skills.
  • Computer literacy skills as to effectively use standardized company software programs.
  • Aptitude and desire to learn and use new technologies as they are introduced to the company.
  • Must be able to work independently and make management decisions within the scope of policies, procedures and budgets of the Company. 
  • Must be solution-focused and results-driven.  
  • Customer and employee relation skills will have direct results on the success of this position. 

Required Education and/or Work Experience

  • Educational and experience background should consist of management, business, and formal technical training or experience. 

  • Experience managing teams of 20 or more people.

  • Working knowledge and/or experience in ECC’s system installation processes. 

  • Ability to effectively train or utilize others to train on work standards and processes. 

Additional/Other

  • Valid driver’s license.
  • Proof of vehicle insurance (required for those who may drive a personal vehicle for business).
  • Ability to work long hours, including evenings, weekends, holidays as required by the job.
  • Ability to travel overnight, nationally and internationally up to 25%.
  • Ability to use company equipment including but not limited to: Personal computers, basic scanning devices, smart phones, and professional tablet.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Such requests should be made to the position’s supervisor, and consultation with Human Resources.

  •  Climbing, stooping, kneeling, bending, crouching, lifting, pushing, pulling. 

  • Ability to operate hand tools.

  • Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

  • Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

  • Visual acuity to perform an activity such as: operates machines; performs mechanical or skilled trades tasks of a non-repetitive nature; to determine the accuracy, neatness, and thoroughness of the work assigned.

Why ECC

  • Benefits including flexible spending account, health, dental, and vision
  • Paid time off
  • Paid holidays (8)
  • 401K/Profit sharing
  • Short term disability
  • Training and professional development opportunities
  • Dynamic company culture
  • Company apparel stores
  • Company laptop


ECC IS AN EQUAL OPPORTUNITY PROVIDER.


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