Kansas City, MO CompleteCare

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Add value to your systems with our CompleteCare services:

Service Agreements

Service Agreements
Service Agreements

  SYSTEM CHECK-UP INCLUDING:

      •  FIRMWARE / SOFTWARE CHECK, EVALUATION, & UPDATES

      •  SITE MEETING TO DISCUSS ITEMS NEEDING ATTENTION

      •  EDUCATION ON NEW TECHNOLOGIES

      •  TRAINING AND REORIENTATION

      •  FUNCTIONALITY TESTING

      •  SYSTEM MAINTENANCE

  DISCOUNTED RATE FOR PARTS AFTER THE WARRANTY PERIOD

  NO CHARGE FOR SERVICE CALLS DURING BUSINESS HOURS

  PRIORITY PLACEMENT IN SERVICE CALL QUEUE

  QUARTERLY CHECK-IN PHONE CALL

Device Monitoring

Device Monitoring
Device Monitoring

  IMMEDIATE NOTIFICATION OF FAILURES

  REAL-TIME HEALTH STATUS

  REDUCE DOWNTIME

  PROACTIVE SERVICE

  MONITOR ANY IP DEVICE

      •  VIDEO SURVEILLANCE SYSTEM

      •  ACCESS CONTROL SYSTEM

      •  AUDIO/VISUAL SYSTEM

      •  NURSE CALL SYSTEM

      •  INTERCOM SYSTEM

  SAMPLE USE CASES:

      •  KNOW IF YOUR PROJECTOR LAMP LIFE IS LOW BEFORE IT FAILS DURING A MEETING

      •  KNOW WHEN YOUR CAMERA IS OFFLINE BEFORE AN INCIDENT

      •  KNOW WHEN YOUR SERVER IS OFFLINE

Remote Access

Remote Access
Remote Access

  REMOTE DIAGNOSTICS/REPAIR

  QUICK RESPONSE WITHOUT BEING ONSITE

  SOFTWARE UPDATES


Fill out this form to receive a quote, or contact our Kansas City Service Manager directly using the information below:


►   Kansas City, Missouri


             Kyle Robinson

                 Phone:   (816) 841-8007
                 Email:   krobinson [at] eccoinc [dot] com