CLINICAL CONSULTANT

The Clinical Consultant will initiate and drive clinical solutions offerings to ECC Healthcare customers, both established and potential opportunities. He/She will work with sales management and solution consultants to develop a successful strategy identifying and implementing clinical service offerings using the expanse of ECC’s product portfolio. The Clinical Consultant will serve as a change agent assessing current clinical workflows and then designing, presenting, and implementing clinical quality solutions for our customers. He/She will conduct all need analyses, develop, and provide end user training, and will support both go-live and post go-live assessments, ensuring ECC has met all customer requirements.

Responsibilities are not limited to but will include pre/post sale follow up, project implementation, end-user training, proposal generation support, customer visits, new business development, client relations and documentation management. 

Primary Interactions:

• External: Customers, Vendors and Manufactures
• Internal: Sales and Management
   

Duties and Responsibilities:

• Ensures that regular and consistent communication takes place with both internal and external customers; acknowledges and addresses requests received via phone, email or company systems daily.
• Manages own time and resources to achieve identified objectives; is diligent in meeting all communicated/defined deadlines. Monitors and updates system assignments in any company system.

Sales:

• Identify, develop and implement effective clinical sales strategies that will expand market share (installed base replacements and competitive conversions).
• Responsible to grow ECC’s clinical healthcare business through sales development, project management, and client relationship management. Partners with Sales Team to understand current and prospective customer’s needs, as to identify potential operational solutions. Develops customer sustainability processes that improve customer sales and retention.
• Conducts client needs assessments and provides consultative services to customers with clinical workflow problems, proposes both technology and clinical process solutions.
• Identify, develop, and implement new sales initiatives, strategies, and programs to capture new business opportunities and meet changing customer demographics.
• Stays informed and aware of new product/service offerings, identifying methods of use and benefit in the clinical space. Identifies customers that will benefit from product/service solutions. Educates customers on the benefits of new software releases, features, and benefits.
• Partners with Sales Team to coordinate clinical evaluations and product demonstrations/presentations. Assess customers current workflow and details potential workflow options supported by ECC’s solutions portfolio.
• Manages both pre- and post-sale expectations for the customer working closely with the Sales Team and Project Management.

• Performs ride a-longs with Healthcare Solution Consultants, building and supporting client relations.

   

Project Management:

• Reviews the system installation configuration and confirms facility layouts, works closely with the assigned installation team to assure proper system configuration per the clinical design.
• Oversees the deployment of system installations, evaluates the effectiveness and accuracy of the installed technologies, and implemented workflows that impact clinical users; identifies any hardware or software concerns. Works with Project Managers performing all pre system checks prior to systems going online.
• Participates in any system testing and workflows for go-live processes, ensuring installed solutions aligns with approved scope of work. Identifies any future needs and/or solutions to present or discuss with customer.
• Serves as solutions advocate, answering customer support calls and referring calls to technical staff when necessary.

Training:

• Identifies and implements training programs for both internal and external customers, with a focus on how to harness the potential of hardware/software solutions provided and/or installed. Understands and describes clinical consequences of configuration choices, algorithm behavior, and alarm parameters/management ensuring the customer understands all functions of the system and how those choices should optimize the utilization of their product suite.

• Coordinates and performs in-service trainings for end-users based on both client needs and any contracted training hours.

   

Skills and Abilities:

• Result oriented; ability to achieve the target within given time.
• Customer service driven.
• Excellent written and verbal communication skills.
• Ability to develop and deliver an executive level presentation.
• Proficient in the Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, etc.)
• Planning and organizational abilities.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization
• Critical thinking, decision making and problem-solving skills.
• Understands and can teach complex clinical solutions
• Ability to assess complex clinical workflow models
• Ability to read and understand construction documents and project specifications.

• Ability to read, write, hear, speak, and comprehend English.

   

Experience:

• 5+ years in any of the following areas critical care nursing, Nurse Manager, or Nurse Educator (preferred)

• 3+ years in business development (preferred)

   

Education and/or Certification:

• High School Diploma or Equivalent (required)
• Masters in Nursing (required)

• Current RN license (required)

   

Why ECC

• Health, dental, and vision insurance
• Paid time off (PTO) and paid holidays
• 401(k) with employer match
• Referral bonus program
• Flexible Spending Account (FSA)
• Lifestyle Spending Account (LSA)
• Short-term and long-term disability insurance
• Life insurance
• Professional development assistance and training opportunities
• Employee Assistance Program (EAP)
• Supportive, people-first culture focused on teamwork, growth, and integrity
• Career Advancement Opportunities – We Promote from Within
• Dynamic company culture
• Company apparel stores
• Company laptop

ECC IS AN EQUAL OPPORTUNITY PROVIDER.