Ascom Telligence Nurse Call System

ASCOM TELLIGENCE NURSE CALL SYSTEM

Elevating nurse call for unsurpassed patient-centric care

Telligence from Ascom is the world’s first Patient Response System. The Ascom Telligence Nurse Call System gives caregivers relevant information at the point of care and throughout the care process. It's built on the Ascom Integrated Healthcare Platform and collects information from multiple sources (the patient, medical devices, healthcare applications and other systems) to give clinicians a more comprehensive view of the patient’s status, going well beyond a traditional Nurse Call System. As a result, caregivers are better informed when responding to patient requests; and they're empowered by automated workflows for streamlined patient care.

ECC is a full-service Healthcare Systems Integrator in Lincoln, NE; Omaha, NE; Wichita, KS; Kansas City, MO; and Springfield, MO; helping elevate patient care throughout the Midwest with Ascom Telligence Nurse Call System.

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SMART NURSE CALL SYSTEMS FOR HOSPITALS

Ascom Telligence transforms the way hospitals connect patients and caregivers. Integrating data from medical devices, wall modules, pillow speakers, and patient buttons, it delivers context-rich information in real time — all while working seamlessly alongside your existing systems and scaling to meet the needs of any size organization. Whether you're managing a single ward or an enterprise-wide network, Ascom Telligence ensures the right people receive the right information at the right moment, improving response times, enhancing patient safety, and supporting your clinical teams every step of the way. Built on an open architecture, it integrates effortlessly with electronic health records, staff location systems, and monitoring equipment — giving your hospital a unified, intelligent communication platform that adapts as your needs evolve and your patient population grows.

WHAT IS YOUR ROLE?

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Streamlined Care

Smoother Workflows for Patient Satisfaction

Pillow speakers and pre-programmed request buttons let patients communicate specific needs directly to the right caregiver — reducing unnecessary back-and-forth for staff and enabling faster, more targeted responses that improve patient satisfaction and hospital rankings.

Reduces unnecessary staff back-and-forth.
Enables faster, more targeted patient responses.
Improves patient satisfaction scores.
Positively impacts hospital rankings.

Patient Response Solution

More Than Just a Nurse Call System

Telligence has evolved well beyond traditional nurse call. It captures and shares information from multiple sources (medical devices, wall modules, patient buttons) to ensure faster response times while also empowering patients to control their own care environment.

Integrates medical devices, wall modules, and patient buttons.
Empowers patients to control their own care environment.
Delivers faster response times through real-time information sharing.
A true evolution beyond traditional nurse call systems.

Flexible Mobility

Built for Mobile Flexibility

Telligence supports BYOD so clinicians can use familiar devices to communicate, prioritize alerts, and access patient information on the move. When a purpose-built option is needed, the rugged Myco 4 Smartphone is designed specifically for demanding clinical environments.

Supports BYOD, giving clinicians the freedom to use familiar devices.
Enables real-time communication to reach the right person at the right time.
Easy-to-prioritize alerts accessible directly on mobile devices.
The Myco 4 offers durable, clinical-grade hardware with instant access to patient data and alerts.

Informed Care

Context-Rich Data to Support Better Care Decisions

The system empowers clinicians with near-real-time, context-rich data to make better care decisions. Filtered alerting reduces alarm fatigue, quieter workplaces improve staff morale, and fast, informed responses by the right people have a measurable positive impact on patient outcomes.

Near-real-time, context-rich data empowers clinicians to make better care decisions.
Filtered alerting reduces alarm fatigue for clinical staff.
Fast, informed responses by the right people deliver measurable improvements in patient outcomes.
Quieter workplaces can contribute to improved staff morale and retention.

Actionable Insights

Turn Data into Actionable Insights

The system automatically logs all key operational data — nurse presence, response times, and more — providing a statistical foundation for performance reviews, improvement initiatives, and regulatory compliance reporting. The emphasis is on actively exploiting data, not just collecting it.

Automatically logs key operational data including nurse presence and response times.
Provides a statistical foundation for performance reviews and improvement initiatives.
Supports regulatory compliance reporting.

Multi-Source Patient Response Platform

Beyond Traditional Nurse Call

Telligence has evolved far beyond traditional nurse call by consolidating information from multiple inputs across the care environment to drive faster response times and give patients greater control, making it a true platform investment rather than a point solution.

Consolidates information from multiple inputs across the care environment.
Drives faster response times through real-time data integration.
Gives patients greater control over their own care environment.
A true platform investment, not a single-point solution.

Proven Partnership

50 Years of Clinical Expertise

With over 12,000 installed systems worldwide and 50 years in clinical communications, Ascom positions itself as a reliable, long-term partner. The offering spans the full solution lifecycle, from initial clinical consulting and implementation through to ongoing global support and training.

Over 12,000 installed systems worldwide.
50 years of experience in clinical communications.
Full solution lifecycle support from initial consulting through to implementation.
Ongoing global support and training to protect your investment.

Vendor-Neutral Interoperability

Works With What You Have

Ascom's solutions work with your existing systems, regardless of the manufacturer. For IT teams managing complex hospital ecosystems, this means Telligence is designed to work alongside existing and future medical devices and clinical IT systems without locking the organization into a single vendor.

Works with existing and future medical devices and clinical IT systems regardless of manufacturer.
Designed for complex hospital ecosystems without compromising compatibility.
No vendor lock-in, protecting the organization's freedom to choose future technology.

Measurable Impact

Measurable Operational Efficiency Gains

the Telligence Patient Response system delivers concrete, quantifiable improvements with up to 40 minutes saved per bed turnaround. By streamlining workflows, reducing unnecessary staff movement, and cutting duplicate documentation, the solution directly impacts throughput and operational performance.

Up to 40 minutes saved per bed turnaround.
Streamlined workflows reduce unnecessary staff movement.
Cuts duplicate documentation, freeing up clinical time.
Direct and measurable impact on throughput and operational performance.

Workflow Efficiency & Better Patient Care

Smoother Workflows Boosting Patient Satisfaction and Hospital Rankings

Pillow speakers and pre-programmed request buttons allow patients to communicate needs directly to the right caregiver, eliminating unnecessary staff trips and enabling faster responses. The page explicitly ties this to improved patient satisfaction scores and hospital reputation, metrics that matter directly to management.

Pillow speakers and pre-programmed buttons connect patients directly to the right caregiver.
Eliminates unnecessary staff trips, freeing up time for direct patient care.
Enables faster, more targeted responses to patient requests.
Directly improves patient satisfaction scores and hospital reputation.

Effortless Record Keeping

Automated Documentation & EHR/EMR Integration

The system automatically logs key operational data such as nurse presence and response times, and supports bedside uploading directly to EHR/EMR systems. This reduces the burden of double documentation on staff and provides a reliable data trail for compliance and performance management.

Automatically logs key operational data including nurse presence and response times.
Supports bedside uploading directly to EHR/EMR systems.
Reduces the burden of double documentation on clinical staff.
Provides a reliable data trail for compliance and performance management.

Post-Installation Support

Comprehensive Worldwide Support Infrastructure

Ascom backs all its solutions with a comprehensive worldwide support infrastructure, including remote monitoring, on-site support, express device replacement, and customized training. The framing is squarely around ROI and maximizing solution uptime, addressing the management concern of long-term value from the investment.

Comprehensive worldwide support infrastructure backing every installation.
Remote monitoring and on-site support to maximize solution uptime.
Express device replacement minimizing disruption to clinical operations.
Customized training to protect and maximize return on investment.

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ASCOM TELLIGENCE INTEGRATION HIGHLIGHTS
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ACUTE CARE ENGAGEMENT

CONNECTED CARE FOR PATIENTS & FAMILIES

A single digital interface that automatically shares care updates, goals, and resources with patients and their families.

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CARE RESPONSE REPORTING

DATA-DRIVEN INSIGHTS FOR BETTER PATIENT CARE

Automatically capture response and care times, generate reports, and identify gaps to improve patient satisfaction.

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MIDDLEWARE

CONNECTING SYSTEMS TO STREAMLINE CARE

Middleware connects your systems to deliver the right alerts, chats, and tasks — on any device.

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MOBILITY

OPTIMIZED CARE THROUGH MOBILE CONNECTIVITY

Set custom monitoring thresholds for facility conditions and receive instant out-of-range alerts by text, call, or email.

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OVERHEAD PAGING

A QUIETER HEALING ENVIRONMENT

Zone paging, critical messages, and message standardization help to provide a quieter healing environment for patients.

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RTLS

TRACK, INTEGRATE, & OPTIMIZE CARE

Zone paging, critical messages, and message standardization help to provide a quieter healing environment for patients

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ASCOM TELLIGENCE PATIENT RESPONSE SYSTEM

Bridge clinical gaps for more informed patient care

The Ascom Telligence Nurse Call System is a modular, scalable Patient Response System. It seamlessly integrates with your current devices and applications, and can easily be expanded over time to meet future requirements to empower your organization for years to come. Telligence elevates the clinical workflow experience with seven powerful features that make it secure, adaptable, and affordable for hospitals. Learn more about how these capabilities benefit nurses, IT managers and administrators - and ultimately, patients.