TIER I SERVICE TECHNICIAN

The reason why ECC has become one of the top systems integrators in the U.S. is our service. With our responsive and effective support, our clients know they have a technology partner they can rely on, and that's why they continue to partner with us.

As our firm continues to grow, so does our need for more people on our Service Team to support our systems. The Service Technician is responsible for daily activities of Service and Support to our Clients, both internal and external. Our Service Technicians service, inspect, and maintain all of our technology solutions including Access Control, Audio/Visual, Fire Alarm, Healthcare Communications, Sound Systems, & Video Surveillance. The Service Technician is the front-line support of our business. From football stadiums, to hospitals, to schools and banks, you'll immerse yourself throughout the Midwest being hands-on with the technology that powers it. 

The Tier I Service Technician is responsible for daily activities of Service and Support to our Customers, both internal and external. They will inspect and maintain all the technology systems that are installed at our customer’s facility including but not limited to access control, audio/visual, fire alarm, nurse call, sound systems, and video surveillance. The Service Technician is the front-line support of our business.

Primary Responsibilities:

• Researches, troubleshoots, and problem solves issues that arise

• Inspects devices and provides quality reports on the functionality of customer systems

• Recommends preventative maintenance on systems

• Communicates (written and verbal) effectively to internal and external customers

• Point of escalation for difficult customer cases and de-escalates situations as needed

• Interacts professionally and tactfully with others on job-sites

• Networking and set up remote support

• Provides on-site client training as required

• Prioritizes tasks

Additional Responsibilities:

• Performs work in adherence to OSHA and company safety policies and procedures as they are introduced to the Company; promptly reports unsafe work conditions to supervisor

• Cultivates positive working relationships within and across departments

• Engages in behaviors that foster a healthy work environment and company culture

• Adheres to company-issued policies, procedures, core values, behavioral or other standards as prescribed by the Company

• Presents self in a professional manner and appropriately represents the Company image

Requirements:

• Associates Degree in Electronics preferred

• Valid State Driver’s license

• Work independently

• Willingness to travel overnights as needed

• Willingness to work weekends when necessary

• End-User Training Experience

Physical Requirements:

• Must be able to climb and work off ladders and scaffolding

• Must be able to walk, stoop, push, pull, bend, kneel, crouch, and lift 75lbs when necessary

• Ability to perform activities such as operate power tools and aerial lifts

• Ability to work with hazards and a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, etc.

Experience:

• Minimum of 2 years technical experience

Why ECC

• Benefits including flexible spending account, health, dental, and vision
• Paid time off
• Paid holidays (8)
• 401K/Profit sharing
• Short term disability
• Training and professional development opportunities
• Dynamic company culture
• Company apparel stores
• Per diem
• Company paid hotel room for individual
• Cell phone stipend
• Company vehicle

ECC IS AN EQUAL OPPORTUNITY PROVIDER.