COMPLETE CARE

COMPLETE CARE

Complete Care Technology Support

COMPLETE CARE

Maximize Your Technology

At the core of ECC’s success is service. Our technology solutions create impactful experiences, and our dedication to client support aims to maintain and improve on those experiences. The Complete Care Support Program embodies this commitment and gives organizations a way to maximize their technology. The program’s foundation encompasses ECC’s one-year workmanship and the manufacturer’s warranty, and from there it expands into nine core value benefits.

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Complete Care Technology Support
Complete Care Fire Alarm

OPTIMIZE FIRE DETECTION

Fire Alarm Testing & Inspection Services have their own special offerings

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How It Works

The Complete Care Support Program utilizes a tiered approach based on a client’s needs. The four tiers of escalation are:

  • Tier 1 — Customer Support
  • Tier 2 — Remote Technical Support
  • Tier 3 — Onsite Support
  • Tier 4 — Onsite Support Plus Manufacturer
     

Manage Technology to Work for Your Organization

Complete Care is a comprehensive support program designed specifically to maximize and support each technology system, allowing you to focus on your overall business goals:

  • Maximize the life cycle of your technology systems
  • Keep systems current with the latest updates, software maintenance, and licensing changes
  • Ensure support coverage that meets the individual needs of your organization
  • Manage your budgets for technology systems and service now and in the future
  • Train and reorient your staff to efficiently utilize your systems
  • Create a technology road map for your organization
  • Monitoring available to support your systems 24 hours a day
  • Certify and test your systems to achieve optimal performance
  • Maximize your staff’s time and tasks
Complete Care Technology Support

HAVE PEACE OF MIND

Focus on your business goals

With the Complete Care Support Program, your organization can have peace of mind knowing its technology is protected and maximized. If a system failure or breakdown occurs, you can rest easy knowing it’s covered, and you’ll never have to be blindsided by those unexpected costs again. Not only is your organization’s investment protected, but its value is also maximized. Complete Care ensures you get the most out of your technology. You can choose from three different coverage terms: 1 year, 3 years, and 5 years.

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