ECC Announces Its Restructured Complete Care Support Program

Lincoln, NE — ECC, one of the top 50 systems integrators in the U.S., announces its restructured Complete Care Support. Complete Care is a comprehensive support program designed specifically to maximize and support each technology system, allowing you to focus on your overall business goals.

 

Maximize your technology

At the core of ECC’s success is service. Its technology creates impactful experiences, and its dedication to client support aims to maintain and improve on those experiences. The Complete Care Support Program embodies this commitment and gives organizations a way to maximize their technology. The program’s foundation encompasses ECC’s one-year workmanship and the manufacturer’s warranty, and from there it expands into nine core value benefits:

»  Unlimited Support Coverage (during ECC business hours)

»  Semi-Annual Recertification & Testing

»  Comprehensive Checklist Reports

»  Unlimited System Training & Reorientation

»  Guaranteed Call and Onsite Response Times

»  Software and Firmware Upgrades (as required)

»  Priority in Support Request Queue

»  Semi-Annual Support Check-in Calls

»  Shipping

“With tiered escalation, remote support, unlimited training, and biannual recertifications (health check-ups), our Complete Care Support offering is unlike any of our competitors,” said Sandy Dinklage, Vice President of Professional Services at ECC. “Complete Care is a direct reflection of ECC’s commitment to our clients, as we remain keenly focused on their success. Our clients can have confidence that their electronic systems will remain fully operational as intended with Complete Care.”

 

Complete Care + Options

Get the most out of the Complete Care Support Program with + Options for the ultimate technology experience. The + Options are for organizations that need their systems to have the highest level of support possible. Boost your technology and keep critical systems running with these six support options:

»  Licensing Subscription Plans

»  Remote Device Monitoring

»  Enhanced Response Time

»  Spare Equipment Management

»  24/7 Support

»  Event Support

 

How it works

The Complete Care Support Program utilizes a tiered approach based on a client’s needs. The four tiers of escalation are:

»  Tier 1 — Customer Support

»  Tier 2 — Remote Technical Support

»  Tier 3 — Onsite Support

»  Tier 4 — Onsite Support Plus Manufacturer

 

Get the latest technology now and in the future

ECC's Complete Care Subscription Service allows your organization to select the financial and support options that work best to bring you the latest technology now and in the future. Our support staff will help you streamline your budget into consistent monthly payments, while managing the service needed to support your technology systems. Manage technology to work for your organization:

»  Maximize the life cycle of your technology systems

»  Keep systems current with the latest updates, software maintenance, and licensing changes

»  Ensure support coverage that meets the individual needs of your organization

»  Manage your budgets for technology systems and service now and in the future

»  Train and reorient your staff to efficiently utilize your systems

»  Create a technology road map for your organization

»  Monitoring available to support your systems 24 hours a day

»  Certify and test your systems to achieve optimal performance

»  Maximize your staff’s time and tasks

 

Give your organization peace of mind

With the Complete Care Support Program, your organization can have peace of mind knowing their technology is protected and maximized. If a system failure or breakdown occurs, you can rest easy knowing it’s covered, and you’ll never have to be blindsided by those unexpected costs again. Not only is your organization’s investment protected, its value is maximized. Complete Care ensures you get the most out of your technology. You can choose from three different coverage terms: 1 year, 3 year, and 5 year. Maximize your technology today with Complete Care Support: eccoinc.com/complete-care

 

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About ECC

ECC has built a foundation on bringing dynamic solutions to organizations throughout the Midwest. We connect businesses to better experiences using Audio/Visual/Lighting, Communication, Electronic Security, Fire Safety, Healthcare, and Managed Services Technology Solutions.

Technology is our passion and our goal is to use its innovations to empower organizations for years to come. We're integrators — Empowering through technology.

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