SUPPORT

ECC can repair, service, and troubleshoot Audio Visual (AV), Communication, Electronic Security, Fire Safety, and Healthcare Technology Systems and their components for commercial facilities. Through our dedicated on-call service technicians, service is available 24 hours a day, 7 days a week. We service systems including Access Control, AV Systems, Fire Alarm, Intercom, IMPERIUM Jail Control, Nurse Call, Video Surveillance, and much more.

If you need Fire Alarm System Monitoring, click here, and if you need Fire Alarm System Inspections, please click here.

It's ECC's commitment to promptly respond to online Service Requests during normal business hours (Monday through Friday, from 8:00 AM to 4:30 PM Central Time).

For all emergency, after hours, or holiday Service Requests, please call the ECC Service Center at 844-445-8600, and for IMPERIUM after hours support please call: 866-842-4785

Please fill out the form below to the best of your ability, so ECC can promptly respond to your request.

Terms and Conditions: I understand that by submitting this online request for service, a ECC Service Representative will be contacting me via telephone to schedule a time for a Service Technician to respond to the Service Request. I also understand that online Service Requests submitted outside of ECC normal business hours (Monday through Friday, from 8:00 AM to 4:30 PM Central Time) will not be responded to until the start of the next business day. ALL EMERGENCY REQUESTS MUST BE CALLED INTO YOUR NEAREST ECC SERVICE CENTER ABOVE FOR IMMEDIATE ASSISTANCE.
CONTACT INFORMATION
AUTHORIZED REPRESENTATIVE
SERVICE INFORMATION
Is the Referenced Equipment Covered by a Complete Care Support Agreement?
What type of support do you need?